~ AFTERPAY - SHOP NOW. PAY LATER ~ SHIPPING - FLAT RATE $7.50 - EXPRESS $10.80 - FREE ON ORDERS OVER $50

FAQs


Shipping

We offer a flat rate of $7.50 for standard postage and $10.80 for express postage through Australia Post trackable satchels. Free standard shipping is provided for all orders $50 and over. 

Orders will be shipped within 5 business days from the time payment is received and within 2 business days from the time payment is received for express post orders.

Please note that we currently ship within Australia ONLY.

WHOLESALE CUSTOMERS are charged a flat rate of $14.55 for standard postage and $17.30 for express postage through Australia Post trackable satchels. If your order is posted in a smaller satchel you will be refunded the difference. 

Wholesale orders will be dispatched within 1 - 2 weeks of payment being received depending on stock levels. Should you need your items before this, please contact us and we may be able to arrange to have your order dispatched sooner.

Payments

Payments are made through Paypal or via Credit Card. You don't need to have a PayPal account to pay however, PayPal offers payment without opening an account first.

Returns Policy

We do not accept refunds or exchanges for change of mind. If you believe the product to be faulty or incorrect please send us an email to lambandsparrow@outlook.com within 30 days of delivery date to organise a repair or replacement at our disgression. We will contact you to discuss your claim further. 

Custom Orders

Wherever possible we will aim to meet your custom order requests. Please contact us directly to discuss options.

Safety Information 

Necklaces:

Our necklaces are made with silicone beads made from high quality silicone which is free from BPA, Lead, Cadium, Phthalates, PVC and Latex. Silicone beads will not absorb odours or support the growth of mould, fungus or bacteria.

Our corded silicone necklaces feature a safety clasp that is designed to release when tugged sharply. Necklaces on a stainless steel chain are made from hypoallergenic 316L stainless steel ball chain. Our stainless steel does not include a breakaway clasp.

Pom pom tutus:

Every care has been taken to ensure pom pom’s are secured inside the layers of tulle but as they are small and may present a choking hazard we ask that you regularly check over the skirt to ensure the pom poms have not found a way to escape!

Please ensure children are supervised whenever near the skirt.

Headbands:

Headbands are not a toy, please ensure they are used under adult supervision. Never leave on baby during sleep.

Teethers and Dummy Chains:

Our teethers and dummy chains are sourced from Australian brands who have had their products independently tested and certified to meet Australian safety standards. 

Care Instructions

Silicone necklaces:

Please wash silicone products with warm soapy water and rinse well before wear and whenever necessary. Wooden beads should be wiped clean with a damp cloth.

Pom pom tutus:

Please use a cold delicate machine wash or hand wash to keep your skirt looking bright and new.

Teethers and dummy chains:

Wash silicone teethers in warm soapy water and hang to dry. Wipe wooden teether products and dummy chains clean with a damp cloth and allow to dry.